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How do I Add HubSpot Users?

Guide to creating and managing new users to your HubSpot account, setting roles and permissions.

How to Add HubSpot Users

  • Click Settings (⚙️) in the top navigation bar.
  • Select Users & Teams from the left sidebar.
  • Click the Create user button.
  • Enter the new user's email address(es). To add multiple users at once, enter each email address separated by a comma or press Enter after each one.
  • Click Next.
  • On the Set Permissions screen, configure the user's access level:
    • Admin Access: Grant or deny super admin privileges, including the ability to manage users, billing, and account-wide settings.
    • CRM Access: Set access for contacts, companies, deals, tickets, tasks, and conversations.
    • Marketing Tools: Define access for email, landing pages, website pages, blog, social media, SEO, files, design tools, ads, and campaigns.
    • Sales Tools: Configure access for sales content, sequences, snippets, templates, and meetings.
    • Service Tools: Set access for the knowledge base, customer portals, and other service features.
    • Reports: Grant access to dashboards, reports, and analytics tools.
    • Account Access: Manage access to account settings, user permissions, and other account-wide features.
  • Click Next.
  • Assign Paid Seats to the user, if applicable. Paid seats are required for access to certain HubSpot hubs (e.g., Sales Hub, Service Hub, Marketing Hub).
  • Click Next.
  • Review the user's details and permissions to confirm everything is correct before sending the invitation.
  • Click Send invite.

    Note: The invited user will receive an email prompting them to accept the invitation and set up their account. If they do not receive the email, ask them to check their spam folder or contact your HubSpot administrator to resend the invite.