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How do I Connect my Email Inbox to HubSpot?

Guide for users looking to integrate their personal or team email accounts directly with their HubSpot CRM.

How to Connect Your Personal Email Inbox in HubSpot

  • In your HubSpot account, click the settings icon (⚙️) in the top navigation bar.
  • In the left sidebar menu, go to General, then click the Email tab.
  • Click the Connect personal email button.
  • (Optional) To enable AI features that automatically capture contact details and recommend tasks based on your email content, select the Turn on inbox automation checkbox.
  • Click Connect your inbox.
  • Enter your email address. HubSpot will automatically detect and recommend your email provider if possible.
    • If a recommendation is made, click Connect to [recommended provider].
    • If HubSpot cannot identify your provider, select the appropriate option from the displayed choices.
  • Complete Provider-Specific Steps: Follow the instructions below for your email provider (e.g., Gmail, Microsoft Outlook, Microsoft Exchange, or other IMAP providers) to finalize the connection.
    • For Google/Gmail: Review the terms > click Continue > log in to your Google account > review the required permissions > click Allow.
    • Once connected, you'll see a confirmation message in HubSpot. Your personal email inbox is now linked, and emails sent or received through HubSpot CRM will be logged against the relevant contact records.
    • For Microsoft Outlook (Microsoft 365): Review the terms > click Continue > log in to your Microsoft 365 account > and the connection will be verified.
    • For Microsoft Exchange: Review the terms > click Continue > enter your username and Exchange URL (HubSpot may auto-detect) > and click Connect inbox. If multi-factor authentication (MFA) or two-factor authentication (2FA) is enabled on your account, you may need to generate a third-party app password.
    • For other mail providers (IMAP): Review the technical requirements (IMAP port 993 and SMTP port 465 or 587 are typically required) > enter your IMAP and SMTP server details along with your login credentials > click Connect inbox.