What is included in the HubSpot Service Hub customer success environment?

The Revenue OS customer success environment includes pre-built HubSpot Service Hub configuration with automated health scoring, onboarding playbooks, AI-powered support capabilities, ticketing system with SLA tracking, knowledge base integration, and revenue-aligned metrics dashboards. Everything deploys on Day 1 rather than being built over 6 months.

How long does it take to deploy customer success infrastructure?

Traditional CS infrastructure builds take 6+ months from requirements gathering to deployment. With Arise GTM's Revenue OS approach, the pre-built customer success environment deploys on Day 1, with customization to your specific customer journey and product completed within 30 days. You get working systems immediately rather than waiting months.

Does this work for product-led growth companies?

Yes. Arise GTM specializes in Customer.io + HubSpot integration for PLG companies, using custom PLG objects that track in-app behavior, trigger contextual onboarding sequences, and identify expansion opportunities based on actual usage patterns. This connects your product data with your customer success operations.

What is the pricing for customer success systems on HubSpot?

Foundation Tier starts at £7,500-£9,500 monthly and includes complete HubSpot Service Hub deployment with health scoring, playbooks, AI support, Revenue OS access, and team training. This requires a 6-month engagement minimum. Scale Tier with advanced PLG integration and custom workflows is available at custom pricing based on your requirements.

How does AI support work in the customer success environment?

Arise OS custom AI support integrates directly into your HubSpot Service Hub environment to provide automated ticket categorization, sentiment analysis, and suggested responses. This helps your CS team handle higher ticket volumes while maintaining quality, allowing them to focus on strategic customer relationships rather than routine support tasks.

Can this integrate with our existing tech stack?

Yes. The Revenue OS customer success environment is built on HubSpot Service Hub and integrates with Customer.io for PLG capabilities, as well as other common B2B SaaS tools through HubSpot's native integrations and custom API connections. We configure these integrations during the deployment phase.

What results can we expect from implementing this system?

Typical results include 40% improvement in qualified expansion pipeline within 90 days, 30% reduction in onboarding time-to-value, and 25% increase in customer health scores through proactive playbooks. Results vary based on your starting point and customer base size.

Is this suitable for companies with 100-1000+ customers?

Yes. The system is specifically designed for B2B SaaS companies in the £2M-£20M ARR range managing 100-1000+ customers with small CS teams. The automation and health scoring capabilities enable you to scale customer success operations without proportionally scaling headcount.

We build the retention system. Then, we design the expansion motion.

ARISE GTM helps CS leaders stabilise retention, surface expansion signals, and operationalise customer growth.

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What We Help Customer Success Leaders Figure Out

These aren’t CS problems. They’re system problems.

Why churn risk isn’t visible until it’s too late
Why onboarding doesn’t translate into long-term adoption
Why expansion feels opportunistic, not repeatable
Where customers stall or disengage across the lifecycle
Why CS effort doesn’t map cleanly to revenue impact
What to fix first to stabilise retention and unlock growth

The System Beneath the Symptoms

Retention and expansion don’t break because CS teams aren’t working hard enough.

They break because the customer system isn’t designed to scale.

Onboarding that isn’t connected to adoption milestones
Health scores that don’t reflect real risk
No shared definition of “value realised”
Expansion signals buried in usage data
CS activity that isn’t tied to revenue outcomes
Leadership blind spots across the customer lifecycle

Until this is fixed, CS becomes reactive — and expansion stays inconsistent.

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Retention Breaks When the System Breaks

Most churn doesn’t come from bad relationships.

It comes from invisible risk, unclear value, and delayed intervention.

If you can’t see risk early, you don’t have a retention system.

ARISE builds the infrastructure that makes customer health, adoption, and expansion measurable — then runs the retention and expansion motion with your team.

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Outcomes

Reduced churn risk

Faster time-to-value

Expansion revenue

Clear CS → revenue attribution

Day-1 operational deployment

How Retention & Expansion Show Up in Execution

Every customer follows a defined onboarding path
Health scores surface real risk early
Adoption milestones map to value delivery
Expansion signals are visible and actionable
CS activity ties directly to revenue outcomes
Leaders see retention and growth clearly

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Cross-Functional Alignment

Marketing sees which campaigns drive high-LTV customers
Sales understands product adoption patterns for expansion opportunities
Product receives structured feedback from CS interactions
Finance tracks retention metrics alongside acquisition costs

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Customer Motion:
Onboard, Adopt, Expand, or Blended

Onboarding & activation

Define the customer journey, align to your GTM motion - PLG, Sales-Led or Hybrid, and establish PQLs and/or activated users or customers.

Adoption & value realisation

From launch to iteration, once we establish the baseline, we track the signals and adjust accordingly, signalling the right teams.

Expansion &
retention

From account scoring to user events. We track what works and what doesn't, and identify the leading and lagging indicators to prevent churn and drive expansion.

We build the retention system. Then, we design the expansion motion.

What We Help Customer Success Leaders Figure Out

The System Beneath the Symptoms

Retention Breaks When the System Breaks