ARISE™ Customer success. Helping CS teams champion your customer
Introducing ARISE™ Customer Success
Become A Powerhouse of Customer Experience
Go From Good to Great
- Tackle Churn Head-On: With ARISE™ Customer Success watch your churn rates plummet as we help transform your customer experience, turning potential exits into staunch advocates using data and health-scored onboarding.
- Fuel Your Brand: Enhance brand recognition, cut down customer acquisition costs, and contribute to reduced sales cycles and increased revenue.
- Scale with Confidence: Standardise your CS services with our dedicated playbook and your customer knowledge, ensuring scalability while boosting your team’s motivation and retention.
ARISE™ Customer Success is for CS teams wanting to be customer champions. You can be part of a revenue operations team or strive independently for an ever-improved customer experience.
Unprecedented Alignment with Revenue Teams
- A Single Source of Truth: Break down silos and unite sales, marketing, and CS under the HubSpot Growth Suite’s powerful umbrella. Experience clarity like never before.
- Know Your Customers Inside Out: With improved insights into customer behaviour, tailor your strategies to meet and exceed their expectations.
- Drive Revenue, Drive Success: Propel your revenue retention to new heights as CS becomes a key player in the revenue strategy with ARISE™.
Retention and expansion revenue are now critical requirements for CS, but let's get it straight: customer experience is what keeps customers, not fancy sales programs. ARISE™ Customer Success marries the experience with the tech and revenue goals.
Transform CS into a Revenue Hero
- Redefine Relationships: Shift the perception of CS from transactional problem managers to vital revenue generators. Share data, align goals, and expand accounts with precision.
- Maximize Lifetime Value: With an aligned CS team, witness a surge in customer lifetime value and revenue per customer.
- Revolutionize Sales and Marketing: ARISE™ Customer Success doesn’t just align CS; it elevates your entire revenue operation, contributing to stellar marketing results and a seamless sales process.
Why ARISE™ for Customer Success Teams? Because Your Success is Our Mission
Our proprietary ARISE™ Customer Success framework, powered by the robust HubSpot Growth Suite and enriched with tools like Arrows.to and the ARISE framework, ensures you have everything you need at your fingertips.
- Dedicated CS Playbook: Navigate with confidence using our standardised playbook.
- Optimized Customer Data View: Understand your customers like never before.
- Drive Growth, Not Just Retention: With ARISE™ for Customer Success, expansion is not just possible; it’s inevitable.
Ready to Champion Your Customer Success?
Your journey to stellar customer experience, alignment, and revenue growth starts with ARISE™ CS. Let’s redefine what’s possible together.
Connect with us today to see ARISE™ for Customer Success Teams and take the first step toward unparalleled customer experience.
We report and benchmark agianst 29 KPIs as standard
- Retention - Track key revenue-focused metrics on HubSpot.
- Conversion - Track how engaged customers are across the organisation
- Customer Health Score - Discover the propensity to churn customers.
- Account Management - Track how well customer accounts are managed.
Retention - 13
Conversion - 3
Customer Health Score - 5
Account Management - 8
HERE ARE YOUR PRICING OPTIONS
£6,560
- For small teams (3-5)
- Guided Onboarding Framework
- Customer Success Playbook
- Setting up intake channels
- Scheduling meetings
- Creating a customised ticket pipeline
- Reporting on productivity and closed tickets
- Live chat implementation
- Standardized email and chat responses
- Helping customers self-serve through the knowledge base
- Ticket automation
- Measuring customer experience
- 30-Day implementation
£10,560
- For small teams (3-5)
- Guided Onboarding Framework
- Customer Success Playbook
- Setting up intake channels
- Scheduling meetings
- Creating a customised ticket pipeline
- Reporting on productivity and closed tickets
- Live chat implementation
- Standardised email and chat responses
- Helping customers self-serve through the knowledge base
- Ticket automation
- Measuring customer experience
- Arrows.to
- Customer churn management
- 30-Day implementation
£15,160
- For larger teams (6-15)
- Guided Onboarding Framework
- Customer Success Playbook
- Setting up intake channels
- Scheduling meetings
- Creating a customised ticket pipeline
- Reporting on productivity and closed tickets
- Live chat implementation
- Standardised email and chat responses
- Helping customers self-serve through the knowledge base
- Ticket automation
- Measuring customer experience
- Arrows.to
- Customer churn management
- Developing support playbooks
- Creating custom dashboards
- 45-Day implementation
- *Enterprise team pricing available
Here's what our clients say
I found Paul extremely insightful, knowledgeable and also up for challenging many assumptions we'd made along the way. The difference with Paul at BIAS is that not only does he understand the what and why but he also knows the right way to deploy the tech to get the best result.
I would highly recommend Paul and BIAS to any B2B SaaS organisation looking to optimise their tech approach to CRM and inbound marketing.
We recommend the team at BIAS highly. After deciding that our HubSpot instance and pipeline were no longer fit for purpose, they helped us to completely revolutionise our approach. Rob took the time to listen to our specific requirements and helped create a bespoke setup that included automated repeat tasks, task workflows for our Account Execs and reporting dashboards for easier analysis and optimisation. We now have a solution which is scalable, ready for our next phase of growth and enables our SDRs and AEs to focus on what really matters - driving and converting pipeline.
If you're looking for a trusty HubSpot partner, then get in touch with BIAS.
